Cancellation and Refund Policy

This Cancellation and Refund Policy outlines the terms under which cancellations, refunds, and replacements are handled for purchases made through our website.

1. Order Cancellation

• Orders can be cancelled only before they are shipped.
• Once an order has been shipped, cancellation requests will not be accepted.
• To request a cancellation, please contact our support team immediately after placing the order.

2. Refund Eligibility

• Refunds are applicable only for cancelled orders or approved returns.
• Products must be unused, unopened, and in their original packaging.
• Items damaged due to misuse or mishandling are not eligible for refunds.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with supporting images or videos. After verification, we will arrange a replacement or refund.

4. Refund Process

• Once the refund request is approved, the amount will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during purchase.
• Shipping charges, if any, are non-refundable unless the issue is from our side.

5. Non-Refundable Items

• Used or opened products
• Products purchased during clearance or special discount sales
• Gift cards or promotional items

6. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on this page.

7. Contact Us

If you have any questions regarding cancellations or refunds, please contact us at support@beautyessentials.in.